Technical support

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Enterprise-level Technical Support

For your PolyWorks® solutions

 

Every new purchase of PolyWorks|Inspector™ and PolyWorks|Modeler™ license includes one year of technical support and software maintenance. It provides access to new annual major releases and monthly intermediate releases, live assistance from our technical support team, and access to online resources.

Live Support

Spread over 24 countries and speaking 20 different languages, our technical support team of over 150 highly skilled PolyWorks® application specialists has vast experience in industrial 3D metrology, product engineering, product manufacturing, and IT.

We take the time to understand your process and analyze your requirements before advising you about the optimal solution to resolve your 3D measurement challenges. Our mission is only completed when your measurement task is successfully accomplished.

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Get technical support

Have a technical question?
Our PolyWorks specialists are here for you.

Talk to a PolyWorks® expert

 

"The support was more than helpful and gave me more than one way to fix the issue I was dealing with!"

Pat Copeman, L&L Products

"I have been a customer of PolyWorks® for over two years now since working for G.D Richmond. I have never had a bad experience, I have always got the answers I needed, I have nevers had to wait, I have always been called back promptly if needed, I simply love PolyWorks and the Support team!!"

Ian Wright, GD USA

"We got PolyWorks® configured on the CMM and wrote a program in just 3 hours, that’s incredible. InnovMetric staff rocks!"

Lead Metrology Engineer, Middleville Tool and Die Co.

 

"Like I have always stated, your team has set the bar for customer support in the metrology field. Thanks for all your help past and future. Keep up the great work."

David Thornton, Aerospace company

"Any issues that have come up I have been able to work through on my own, or with the help of PolyWorks tech support. Speaking of which, your tech support team has been invaluable and always does an amazing job whenever we have needed them. Keep up the great work!"

Bill Behrens, West Michigan Precision Machining

Online Resources

 

MyPolyWorks is your secure online hub for all things PolyWorks. It is optimized for all computing devices, with unlimited 24/7 access to extensive resources:

Technical Support

Contact support, submit a case, exchange large files, and access your open and closed cases.
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Knowledge Base

Master new PolyWorks skills at your own pace with tutorials, tips, webinars, articles, and more.
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Macro Zone

Find macro scripts, user configurations, and visual layouts that enhance your PolyWorks experience.
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Software Updates

Get the latest releases and access the version history for your PolyWorks solutions.
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User Forum

Connect and share ideas with the worldwide community of enthusiastic PolyWorks users.
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Access MyPolyWorks online hub

Download software releases, master new skills,
and connect with the user community.

Log in now

Renew your support contract

Boost your productivity with the latest technical innovations and the best technical support.

Get a quote​

 

Get help buying​​

Connect with a specialist who will answer
your pricing, and licensing questions.​

Contact sales​

Renew your support contract

Boost your productivity with the latest technical innovations and the best technical support.

Get a quote​

Get help buying​

Connect with a specialist who will answer
your pricing, and licensing questions.​

Contact sales​